VAT Tax Refund Malaysia 2025: Step-by-step Guide, Documents for Reclaiming SST

Malaysia offers a tax refund system that allows tourists and outside visitors to reclaim VAT (other equivalent taxes) paid on purchases made during their trip. This refund system is designed to encourage tourism and boost spending by making shopping more attractive and cost-effective for international visitors.

This guide provides a detailed breakdown of how VAT tax refunds (or GST/SST)  work in Malaysia, including eligibility requirements, and the refund process.

What is Tax Refund in Malaysia?

In Malaysia, the Tax Refund (also known as VAT Refund globally) is a mechanism that allows eligible tourists and non-resident visitors to reclaim the tax paid on qualifying goods purchased from approved retailers, provided the goods are exported out of Malaysia within a specific timeframe.

While the term "VAT" (Value Added Tax) is commonly used worldwide, Malaysia does not have a VAT system. Instead, it operates under the Sales and Service Tax (SST) system, which replaced the Goods and Services Tax (GST) in 2018. For the sake of simplicity and to aid foreign readers unfamiliar with Malaysia’s tax structure, we’ll use "VAT" as a general term in this guide.

Eligibility of VAT Refund

Understanding the eligibility criteria for a VAT Tax Refund in Malaysia is crucial for tourists who want to benefit from this opportunity. Here's a brief overview:

1. Tourist status: The refund is specifically for tourists, meaning non-residents of Malaysia. This policy aims to exclude VAT for goods that aren't consumed domestically but are instead exported​.
2. Qualifying goods: Eligibility applies to goods that are not consumed in Malaysia and are intended for export. Items prohibited from export or consumed within the country do not qualify for a refund.
3. Minimum purchase requirement: There is a minimum spending threshold to qualify for a VAT refund, typically around MYR300 This total should be from purchases made in approved stores participating in the VAT refund scheme​.
4. Purchase and refund process compliance: Tourists must comply with the refund process, which includes presenting their passport at the time of purchase, accurately completing the GST Refund Form, and retaining all purchase receipts. These documents, along with the purchased goods, must be presented for validation at the Malaysian Customs Department at the airport prior to departure​​​.
5. Timeframe for export: The goods must be exported within a specific period, generally within three months from the date of purchase, to be eligible for the refund​.
6. Mode of departure: The refund is claimable only if exiting Malaysia via an approved international airport, as the refund process is tied to customs verification counters and refund agents at these locations​.

Step-by-step guide to claim the Tax Refund In Malaysia

Navigating the VAT Tax Refund process in Malaysia can be a straightforward task if you follow the appropriate steps. Here's a concise guide to help you claim your VAT refund efficiently:

Step 1 - Eligibility check: 

Begin by confirming your eligibility for a VAT Tax Refund in Malaysia. This typically includes being a non-resident tourist and making eligible purchases intended for export​.

Step 2 - Making qualifying purchases: 

Shop at approved 'tax-free' stores. At the time of purchase, keep your passport handy as you may have to show it to the store staff. Ensure the store is part of the VAT refund scheme by looking for a 'tax-free' sign or inquiring directly​​​.

Step 3 - Obtaining a GST refund form: 

When you make a purchase, the store staff will issue a GST Refund Form. Ensure all details are filled out accurately, as this form is crucial for claiming your VAT Tax Refund​.

Step 4 - Document safekeeping: 

Keep all purchase receipts and the GST Refund Form safe. These are essential documents for claiming your VAT Tax Refund and must be presented later for validation​.

Step 5 - Customs validation at the airport: 

Prior to departing Malaysia, visit the Malaysian Customs at the airport. Present your passport, boarding pass, and purchased goods along with the Tax-Free Forms for validation. This step is essential to confirm the export of your purchased goods​​​.

Step 6 - Claiming the refund: 

After form validation, proceed to the Tourist Refund Agent at the airport to process your VAT refund. Remember, refunds in Malaysia are typically not given in cash or credited to a credit card​​​.

Step 7 - Understand the timeframe: 

Your purchases should be made within three months before departure, and the goods must comply with export regulations.

Step 8 - Exit through an approved airport: 

The tax refund is claimable only if you exit Malaysia via an approved international airport.

Step 9 - Goods inspection: 

Ensure that your goods are available for inspection and not packed in checked luggage before they are inspected by Customs officers.

Important Documentation for Tax Refunds

Proper documentation is critical when claiming a tax refund in Malaysia. Make sure you have the following items ready:

• Passport: To confirm your identity and non-resident status.
• Tax Refund Forms: Issued by participating retailers at the time of purchase.
• Original Receipts/Invoices: Proof of payment showing taxes paid on eligible purchases.
• Boarding Pass or Flight Ticket: Evidence that you are leaving Malaysia.

What Purchases Are Eligible for Refunds?

While most goods purchased by tourists are eligible for refunds, there are some exceptions and restrictions.

Eligible Purchases

• Goods intended for personal use or as gifts that will be exported out of Malaysia.
• Items purchased from approved retailers participating in the tax refund scheme.

Ineligible Purchases

• Certain items do not qualify for tax refunds:
• Goods that have been consumed or used within Malaysia (e.g., food or beverages).
• Services such as hotel stays or dining expenses.
• Prohibited items under Malaysian export laws.

Common Challenges and Tips for a Smooth Process

While claiming a VAT tax refund in Malaysia is generally straightforward, some travelers encounter challenges along the way. Here are some tips to ensure a hassle-free experience:

• Shop at Approved Retailers: Look for stores displaying signs indicating their participation in the tourist tax refund scheme.
• Allow Extra Time at the Airport: Customs validation can take time, especially during peak travel periods. Arrive early to avoid missing your flight.
• Keep Goods Accessible: Do not pack items for which you’re claiming a refund into checked luggage until after customs inspection.
• Double-Check Forms: Ensure all details on your tax refund forms match your receipts and passport information.

Conclusion

Malaysia’s VAT tax refund system offers an excellent opportunity for tourists to save money on their shopping expenses. By understanding the eligibility requirements and following the step-by-step process outlined above, you can easily reclaim taxes paid on qualifying purchases during your trip.

To make the most of this benefit:

• Plan your shopping at approved retailers.
• Keep all necessary documentation organized.
• Allow sufficient time at the airport for customs validation and refund processing.

Also Read:

• e-Invoicing in Malaysia
• e-Invoicing FAQs in Malaysia
• Transaction Types of e-Invoicing in Malaysia
• e-Invoice Model in Malaysia
• Important Terms in Malaysia e-Invoicing
• e-Invoice Exemptions in Malaysia
• Reasons for Rejection and Cancellation of e-Invoice in Malaysia
• e-Invoice Malaysia Penalties
• Self-Billed e-Invoice in Malaysia