Zakat, Tax and Customs Authority (ZATCA) is the apex body regulating tax-related matters in the Kingdom of Saudi Arabia (KSA). The taxpayers can contact this authority in case of any discrepancy in their tax matters to report any tax evasions or for various other matters.
The taxpayers can reach ZATCA through various mediums. These mediums may be:
ZATCA has dedicated calling lines for its taxpayers. Local citizens can call at 19993. Taxpayers located outside KSA can call at +966112048998. These helplines are available 24*7 for taxpayer services.
ZATCA dedicated a mail id under the customer service centre. You can send complaints and suggestions to the ZATCA mail id at email@example.com.
The headquarter of ZATCA is located in Riyadh. Taxpayers can reach at- Prince Abdulrahman Bin Abdulaziz Street, Riyadh, 12628. Headquarter Contact details- +966114349999. Else, taxpayers may reach any local branch of ZATCA. The nearest branch can be located at https://zatca.gov.sa/en/contactus/Pages/default.aspx.
The ZATCA authority can also be reached at its Twitter handle https://twitter.com/Zatca_sa.
The ZATCA strictly regulates the implementation of VAT rules and regulations and imposes stern penalties for any kind of evasion. If any taxpayer comes across any kind of tax evasion in KSA, they can report the same at this dedicated portal using the link below: https://zatca.gov.sa/ar/ContactUs/Pages/ReportFraud.aspx.
The ZATCA invites taxpayers to share their opinions on how their services can be improved. The taxpayers can share their views at https://zatca.gov.sa/en/PortalServices/Survey/Pages/Surveys.aspx.
The taxpayers are also invited to submit their valuable suggestions, complaints, requests, and feedback on the ZATCA portal https://zatca.gov.sa/en/contactus/Pages/default.aspx#topic_complaint.
Let’s see them in detail:
The taxpayers can suggest the ZATCA portal on how services can be improved. They need to give details like their name, contact number, e-mail ID, TIN, subject of the suggestion and its details.
The taxpayers can also complain about the ZATCA portal. They need to submit details like name, contact details, TIN, ID number, CR number, company name, complaint subject, type, and details.
The taxpayers can also make various requests related to Zakat, income tax, VAT, excise, withholding tax and real estate transaction tax through the same portal.
The taxpayers are also free to make inquiries with respect to any ongoing complaint or request to know their status.